At Lexany’s Heating & AC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications. By using our site or services, you agree to the practices outlined below.
Collection of Personal Information
To provide you with AC repair, heating, and indoor air quality services, Lexany’s Heating & AC may collect personally identifiable information, including:
- First and Last Name
- Email Address
- Phone Number
We may also collect anonymous demographic information, such as age or general location, which cannot personally identify you.
We only collect personal information when voluntarily provided, such as:
- Registering for an account or service
- Sending an email or inquiry
- Submitting payment information when booking services
Your information is used to communicate about services, process requests, and provide updates relevant to your interactions with Lexany’s Heating & AC.
Cookies & Tracking Practices
Lexany’s Heating & AC may use cookies to enhance your browsing experience. Cookies are small text files stored on your device to remember preferences, save time, and improve usability. You may accept or decline cookies in your browser settings. Most browsers accept cookies by default, but you can modify this setting at any time.
Use of Your Personal Information
We use your personal information to:
- Provide the services you request (AC repair, furnace maintenance, heat pump installation, IAQ services)
- Communicate updates, promotions, and offers related to our services
- Improve and personalize your experience on our website
Sharing Information with Third Parties
Lexany’s Heating & AC does not sell, rent, or lease your personal information.
We may share data with trusted partners to:
- Perform statistical analysis
- Provide customer support
- Arrange deliveries or service appointments
All third parties are prohibited from using your information for other purposes and must maintain confidentiality.
Mobile Information & SMS Disclosure
Mobile information will not be shared with third parties for marketing purposes. SMS messages are only sent with your consent.
SMS Opt-In & Communications
If you provide a phone number, you consent to receive SMS messages from Lexany’s Heating & AC, including service updates, reminders, and promotions. Standard message and data rates may apply. You can opt out at any time by replying “STOP”.
Data Security and Handling
We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to secure your data, please understand that no method of transmission over the Internet or wireless network is 100% secure.
User Rights & Right to Deletion
You have the right to request the deletion of your personal information, subject to exceptions such as:
- Completing an ongoing service request
- Fulfilling warranty obligations
- Detecting security incidents
- Compliance with legal requirements
Requests can be submitted via our contact information below.
Children Under Thirteen
Lexany’s Heating & AC does not knowingly collect information from children under 13. Parental consent is required for any child under 13 to use our website or services.
External Data Storage
Your data may be stored on secure servers managed by third-party hosting providers under contract with Lexany’s Heating & AC.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or a prominent notice on our website.
Contact Information
For questions or concerns about this Privacy Policy, please contact us:
Email: service@lexanysheatingandac.com
Phone: 469-728-7113
Address: 10696 Live Oak Dr, Forney, TX 75126
Effective Date: May 15, 2026