It was the middle of a North Texas summer, and the upstairs air conditioner in this family's home could not keep up. The cause was hard to pin down, and the heat upstairs kept building with every hot afternoon.
That's when the family called Lexany's Heating & AC, a family-owned HVAC company based in Forney since 2011. Two of our technicians took the call. They found the problem and got the upstairs floor cooling again. Then they helped with the insurance reimbursement too.
The Upstairs Bedrooms Stayed Too Warm
Many two-story homes in North Texas run a separate system for the upstairs floor. That unit works harder. Heat rises, the attic sits right overhead, and July and August push it hardest.
In this home, the upstairs system cools the kids' bedrooms. When it fell behind in peak heat, those rooms got too warm for a good night's sleep. Three technicians had already looked at the system without finding the cause.
We Listened Before We Diagnosed
Our HVAC technicians, Jason and Brandon, arrived on time and listened to every complaint before running a single test. That order matters. How the trouble shows up, and in which rooms, often points straight to the cause.
With that picture in hand, they tracked down the fault and repaired the system. They also completed air conditioner maintenance on the upstairs unit. That way, the fix came with a clean, checked system behind it.
Once the repair was done, the kids moved back into their own rooms and slept in cool air through the hottest stretch of the year. The whole job came together quickly. There was no long wait between the diagnosis and a comfortable home.
Help With the Insurance Reimbursement
The help kept going after the bedrooms cooled down. The homeowner wanted the insurance company to cover the repair. Our technicians helped them negotiate for that reimbursement.
For a family coming off a hard stretch of summer nights, that took one more worry off their plate. The homeowner made a point of mentioning it in their review.
Before and After the Repair Visit
| Before | After | |
|---|---|---|
| Upstairs bedrooms | Too warm to sleep in | Cool and comfortable again |
| The problem | Cause still unknown | Found and repaired |
| Work completed | Waiting on a diagnosis | HVAC system repair and maintenance |
What the Homeowner Said Afterward
The homeowner shared the whole experience in a Google review. We're grateful they did. Here it is, word for word.
"Excellent job from Jason and Brandon, very professional, ontime and will listen to every beat of complain before doing their diagnose. 3 technicians came to my house for my upstaires AC unit in the heart of summer and couldn't figure out the problem, but Jason and Brandon did the job in less than no time and my kids could sleep in their room and enjoy the Air while sleeping. They also helped me negotiated with my insurance company for repair reimbursement."
Stuck on a Hidden Fault or a Claim?
Some problems take careful troubleshooting to find. An upstairs unit that falls behind can have more than one cause, from duct airflow to electrical parts. Our HVAC technicians test each possible cause in turn, ruling things out instead of guessing. You get a repair that matches the problem you have.
Insurance reimbursement for a repair often depends on a clear account of what failed and why. The technicians who diagnosed the problem are the ones who can give it. If your repair is tied to a claim, tell us when you call.
Is Your Upstairs Floor Running Warm?
Call Lexany's Heating & AC at 469-728-7113 and tell us what's going on upstairs. Homeowners rate us 4.9 stars on Google. We explain the problem and the price before any air conditioner repair begins.
See All Case Studies