Privacy Policy

This Privacy Policy applies to the Lexany’s Heating & AC website (lexanysheatingandac.com) and the residential heating, cooling, and indoor air quality services we provide across Forney, TX and the surrounding North Texas communities. By using our website or requesting service, you agree to the practices described below.

Collection of Personal Information

We collect personally identifiable information so we can provide AC repair, heating, and indoor air quality services and respond to your requests. The information we may collect includes:

• Your first and last name
• Your email address
• Your phone number
• Your service address and details about your home’s HVAC system

We may also collect anonymous demographic information that is not unique to you. We only gather personal information when you voluntarily provide it, such as when you book service, request an estimate, register an account, contact us, or submit a payment. This information is used to communicate with you about services and to process your requests.

Cookies & Tracking Practices

Cookies are small text files stored on your device that help a website remember your preferences, save you time, and improve how the site works for you. We use cookies to understand site usage and personalize your experience. You can choose to accept or decline cookies through your browser settings; declining cookies may limit some features of the website.

Use of Your Personal Information

We use the personal information you provide to:

• Provide the services you request, including AC repair, furnace maintenance, heat pump installation, and indoor air quality services
• Communicate with you about appointments, service updates, promotions, and offers
• Improve and personalize your experience on our website
• Process payments and fulfill warranty and service obligations

Sharing Information with Third Parties

Lexany’s Heating & AC does not sell, rent, or lease your personal information to others. We may share information with carefully selected service partners who help us operate our business, such as statistical analysis, customer support, payment processing, and arranging service. All such partners are bound by confidentiality requirements and may only use your information to provide those services to us.

Mobile Information & SMS Disclosure

Your mobile information, including your phone number, will not be shared with third parties or affiliates for their marketing purposes. Text-message (SMS) consent is never shared with third parties, and SMS messages are only sent to you with your consent.

SMS Opt-In & Communications

By providing your phone number to Lexany’s Heating & AC, you consent to receive SMS text messages from us, which may include service updates, appointment reminders, and occasional promotions. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP to any message, or reply HELP for assistance. Opting out of text messages will not affect the service you receive from us.

Data Security and Handling

We take appropriate physical, electronic, and managerial measures to protect the personal information we collect against unauthorized access, disclosure, and misuse. Please be aware, however, that no method of transmission over the Internet or a wireless network is 100% secure, so we cannot guarantee its absolute security.

Your Rights & Right to Deletion

You may request that we delete the personal information we hold about you. We will honor that request, subject to exceptions permitted by law. These include cases where the information is needed to complete an ongoing service request, fulfill a warranty obligation, detect and resolve security incidents, or comply with a legal obligation. To make a request, contact us using the details below.

Children Under Thirteen

Lexany’s Heating & AC does not knowingly collect personal information from children under 13 years of age. If you are under 13, you must have the permission of a parent or guardian to use this website. If you believe a child under 13 has provided us information, please contact us so we can remove it.

External Data Storage

The information we collect may be stored on secure servers maintained by third-party hosting and software providers with whom we contract. These providers are required to protect your information and use it only to provide services to us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. When we make significant changes, we will note them on this page and, where appropriate, notify you by email or a notice on our website. Your continued use of the website after an update means you accept the revised policy.

Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

• Email: service@lexanysheatingandac.com
• Phone: 469-728-7113
• Address: 10696 Live Oak Drive, Forney, TX 75126